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FAQ

Common questions honestly answered

The questions our readers ask most about O2, Three and Sky Mobile.

Ask Our Team โ†’
Is SignalNest UK affiliated with O2, Three or Sky Mobile?
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No โ€” completely independent. No commercial relationship with any UK network. We give the same honest answer regardless of which network it points you toward.
Why does Sky Mobile have the same coverage as O2?
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Sky Mobile is an MVNO โ€” it buys access to O2's physical masts on a wholesale basis. Sky Mobile customers use the same towers as direct O2 customers. The differences are in pricing, contracts, features like Piggybank, and the Sky-branded customer experience.
What changed when Three and Vodafone merged?
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CMA approved the merger in December 2024; completed May 2025. VodafoneThree formed with 27M+ combined subscribers. Both brands continue separately. ยฃ11bn network investment committed. Customers are not being forced to change plans or SIMs.
Can I keep my number when switching?
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Yes โ€” text PAC to 65075 (free, 60 seconds, any UK network). Give the code to your new network when signing up. Number transfers within one working day. Old contract cancels automatically. Do not cancel your old contract beforehand.
Does O2 include free EU roaming in 2026?
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Yes โ€” O2 includes free EU roaming on all standard consumer plans: 25GB across 48 EU/EEA destinations. No daily charge. This applies to both SIM Only and Pay Monthly. O2 is the only major UK MNO to do this on all plans.
Why does Three have faster 5G than EE despite smaller coverage?
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Three holds 140MHz of 5G spectrum โ€” more than any UK rival. More spectrum per mast means more bandwidth and faster speeds. EE has more 5G masts covering more locations (87% vs 62%) but typically with less spectrum per site. Three wins on speed; EE wins on coverage breadth.
What is Sky Mobile Piggybank?
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Piggybank saves unused monthly data for up to 3 years instead of losing it. Redeem for extra data or bill credit towards a new handset. No other major UK network offers long-term data storage like this.
What are my rights if my network raises prices?
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Since January 2025, rises must be disclosed upfront in pounds and pence. If a rise was not clearly disclosed at sign-up, you may exit penalty-free. Sky Mobile customers have a 30-day exit right when prices rise under the RPI clause. Unresolved complaints after 8 weeks can go to the Communications Ombudsman or CISAS, free of charge.
SignalNest UK (signalnestuk.online) is an independent information website. We are not affiliated with, endorsed by, or operated by O2, Three, Sky Mobile, EE, Vodafone, Tesco Mobile, Lebara, iD Mobile, VOXI, giffgaff, SMARTY, LycaMobile, or any other UK mobile network operator. We do not sell SIM cards, contracts, or devices. We do not take payments, access customer accounts, handle billing, or provide official technical support. All plan details and prices change frequently โ€” always verify directly with the network before signing up. Network names are trademarks of their respective owners, used for reference only.

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